{"id":112250,"date":"2022-05-17T09:37:58","date_gmt":"2022-05-17T13:37:58","guid":{"rendered":"https:\/\/www.thevalleyledger.com\/?p=112250"},"modified":"2022-05-17T09:37:58","modified_gmt":"2022-05-17T13:37:58","slug":"city-of-easton-partners-with-citibot-to-launch-ask-the-bugler","status":"publish","type":"post","link":"https:\/\/www.thevalleyledger.com\/?p=112250","title":{"rendered":"City of Easton Partners with Citibot to Launch \u2018Ask the Bugler\u2019"},"content":{"rendered":"

AI-powered virtual assistant provides residents 24\/7 customer service <\/em><\/p>\n

via city website or text message<\/em><\/p>\n

\u00a0<\/em><\/p>\n

EASTON, PA – <\/strong>The City of Easton today launched its new customer service platform, Ask the Bugler, as an accessible web chat assistant on the City\u2019s website and as a text message feature. It was launched in partnership with Citibot<\/a>, the leading provider of interactive chat solutions for local government.<\/p>\n

With Ask the Bugler, residents can quickly and easily get answers to their questions, find information on various city services, submit service requests, and send a message to city staff. The platform was developed with the latest AI-driven chatbot technology, allowing the city to automate and scale its customer service efforts to help with the day-to-day needs of both staff and residents. Easton is the only city in the Lehigh Valley region to use this technology on its web site.<\/p>\n

Ask the Bugler\u2019s web chat service can be found on the city\u2019s website (easton-pa.com<\/a>) where both desktop and mobile users will notice the feature on the bottom right section of their browser window. Clicking on the icon launches a chat window, greeting residents and prompting them to enter their questions or service requests.<\/p>\n

Another option is to start a conversation with Ask the Bugler by text message. City of Easton residents and visitors can text the word \u201cHello\u201d to (877) 705-1752. Ask the Bugler immediately responds with a short greeting explaining the ways residents can use the service.<\/p>\n

If at any time during the interaction a City of Easton resident needs assistance or help from City staff, Ask the Bugler can help them submit a message directly to staff and the appropriate staff representative can follow up with them during business hours.<\/p>\n

Based in Charleston, SC, Citibot LLC was formed in 2016 with a mission of making cities and counties accessible for all. Bratton Riley, Citibot\u2019s co-founder and CEO, was inspired by the evolution of the conversational chatbot and its ability to help governments be more accessible and accountable to every resident.<\/p>\n

\u201cPeople\u2019s expectations of high-quality customer service are ever-increasing,\u201d said Riley. \u201cCities like the City of Easton are leading the way by delivering powerful solutions to maximize efficiency and enhance access to information and vital services.\u201d<\/p>\n

About Citibot:<\/strong><\/p>\n

Citibot is a leading provider of AI-powered chatbot solutions for citizens and their governments to use for efficient and effective communication and civic change. Using smart text messaging and web chat technology, Citibot helps residents get answers to questions, report issues, send messages directly to staff, and receive real-time alerts. For more information visit http:\/\/citibot.io<\/a><\/p>\n

Information provided to TVL by:
\nTracey Werner
\nCity of Easton Marketing Consultant<\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

AI-powered virtual assistant provides residents 24\/7 customer service via city website or text message \u00a0 EASTON, PA – The City of Easton today launched its new customer service platform, Ask … Continue reading City of Easton Partners with Citibot to Launch \u2018Ask the Bugler\u2019<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":112251,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[5718,69,482],"tags":[],"class_list":["post-112250","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-easton","category-in-the-valley","category-press-release-2"],"jetpack_publicize_connections":[],"acf":[],"jetpack_featured_media_url":"https:\/\/www.thevalleyledger.com\/wp-content\/uploads\/2022\/05\/citibot-easton.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=\/wp\/v2\/posts\/112250"}],"collection":[{"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=112250"}],"version-history":[{"count":0,"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=\/wp\/v2\/posts\/112250\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=\/wp\/v2\/media\/112251"}],"wp:attachment":[{"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=112250"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=112250"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=112250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}