{"id":144354,"date":"2025-08-13T18:40:14","date_gmt":"2025-08-13T22:40:14","guid":{"rendered":"https:\/\/www.thevalleyledger.com\/?p=144354"},"modified":"2025-08-13T18:40:14","modified_gmt":"2025-08-13T22:40:14","slug":"psecu-names-warren-pattison-vice-president-of-digital-experience","status":"publish","type":"post","link":"https:\/\/www.thevalleyledger.com\/?p=144354","title":{"rendered":"PSECU Names Warren Pattison Vice President of Digital Experience"},"content":{"rendered":"

HARRISBURG, Pa. \u2014 Aug. 15, 2025 \u2014\u00a0<\/strong>PSECU<\/a>, Pennsylvania\u2019s digital-first credit union, has named Warren Pattison as Vice President of Digital Experience. His arrival marks another milestone in the evolution of the PSECU Member Experience (MX) team, a growing group focused on grounding strategy in data, delivering more relevant products, and providing the best possible experience for members.<\/p>\n

Pattison will lead digital banking teams spanning product management, innovation, journey-mapping design, and member experience. His responsibilities encompass the full spectrum of digital member interactions \u2014 from acquisition and onboarding through everyday banking \u2014 working to create seamless, personalized experiences that connect every touchpoint.<\/p>\n

With more than 15 years of building and leading digital innovation teams, Pattison joins PSECU from Alliant Credit Union, where he most recently served as General Manager of Digital Servicing, spearheading business unit pilots focused on productivity and operational excellence. In his prior role as Head of Digital Product, he orchestrated mobile app enhancements and rewards program improvements that drove Net Promoter Score from 32 to 60 while boosting member engagement by 200%.<\/p>\n

I\u2019m thrilled to welcome Warren Pattison to the team as our new Vice President of Digital Experience,\u201d said Erin Hennessy, Chief Member Experience Officer. \u201cI\u2019ve had the privilege of working alongside Warren before and witnessing firsthand how he transforms financial services organizations with heart-led leadership, relentless innovation, and a drive for results that never quits\u2014he pushes boundaries and delivers real impact, and I can\u2019t wait to see what he\u2019ll do at PSECU.\u201d<\/p>\n

Prior experience includes leadership roles at United Federal Credit Union, where he served as Vice President of Emerging Technology and Innovation, and JP Morgan Chase, where he served in marketing leadership roles.<\/p>\n

Pattison holds a Bachelor of Science in information technology from the University of Phoenix and has completed executive education programs in financial technology from Cornell University and innovation management from Northwestern University.<\/p>\n

At PSECU, Pattison will focus on transforming the full end-to-end digital journey\u2014leading initiatives to streamline and personalize member interactions across web and mobile platforms. His work will aim to simplify access, enhance usability, and ensure every digital touchpoint reflects the credit union\u2019s commitment to convenience, trust, and innovation.<\/p>\n

This appointment builds on PSECU\u2019s recent addition of\u00a0Eduardo Santos as Vice President of Strategy and Analytics<\/a>, demonstrating the credit union\u2019s commitment to building an MX team equipped for the future.<\/p>\n

Learn more<\/a>\u00a0about how PSECU is delivering personalized, connected member experiences.<\/p>\n

 <\/p>\n

Information provided to TVL by:
\nRiley Mahoney<\/p>\n","protected":false},"excerpt":{"rendered":"

HARRISBURG, Pa. \u2014 Aug. 15, 2025 \u2014\u00a0PSECU, Pennsylvania\u2019s digital-first credit union, has named Warren Pattison as Vice President of Digital Experience. His arrival marks another milestone in the evolution of … Continue reading PSECU Names Warren Pattison Vice President of Digital Experience<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":144355,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[69,482],"tags":[],"class_list":["post-144354","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-in-the-valley","category-press-release-2"],"jetpack_publicize_connections":[],"acf":[],"jetpack_featured_media_url":"https:\/\/www.thevalleyledger.com\/wp-content\/uploads\/2025\/08\/Warren-Pattison.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=\/wp\/v2\/posts\/144354"}],"collection":[{"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=144354"}],"version-history":[{"count":0,"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=\/wp\/v2\/posts\/144354\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=\/wp\/v2\/media\/144355"}],"wp:attachment":[{"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=144354"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=144354"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thevalleyledger.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=144354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}