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Dear Community Partner,
Social Security remains committed to providing uninterrupted benefits and vital services that the public relies on, especially during the current coronavirus pandemic. As you are an important part of the community, I am asking for your help to share important information with your members. Despite the challenges that government and businesses face at this time, we want people to know we remain ready and able to help them by phone with most Social Security matters.
Your members can speak with a representative by calling their local Social Security office or our National 800 Number (1-800-772-1213). We provide local office phone numbers conveniently online with our Social Security Office Locator.
Although our offices are not providing service for walk-in visitors, we may be able to schedule an appointment for limited, critical issues if we cannot help someone by phone and if they cannot get the information they need or conduct their business online.
Please encourage your members to call or take advantage of our secure and convenient online services to:
- Apply for Retirement, Disability, and Medicare benefits,
- Check the status of an application or appeal,
- Request a replacement Social Security card (if they have an online my Social Security account)
- Print a benefit verification letter, and
- Much more.
Most business with SSA can be done online but we know that many people still rely on phone or in-person help. That is why we want people to know they can still count on us by phone.
Lastly, we know that getting medical and other documentation can be difficult due to the pandemic. We continue to extend deadlines wherever possible.
I would very much appreciate if you would display the attached posters for your members to see. They display the phone number to our office at:
41 N 4th Street
Allentown PA 18102-8102
Your voice matters and your members will listen. I appreciate your help and thank you.
Sincerely,
Edward Lafferty
Public Affairs Specialist
Social Security Administration
